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Built by Aussies
for Aussies

Built by Aussies for Aussies

Trusted by
9000+ websites

TRANSACTIONAL
mARKETING sms

Native Woo
Integration

  • Cut support inquiries by sending proactive order updates.
  • Increase customer satisfaction through timely communication.
  • Lower cart abandonment rates with strategic SMS campaigns.
  • Build customer loyalty through consistent engagement.

Trusted by 9000+ websites

Tailored pricing plans
designed for you

  • Recommended from
    1 SMS to 5000 SMS
  • Stores with
    500 orders per month
  • Recommended from
    10,000 SMS to 50,000 SMS
  • Stores with
    1500 orders per month
  • Recommended for
    1 SMS to 100,000 SMS
  • Stores with more than
    2500 orders per month

Is TopSMS available outside of Australia?

No. TopSMS is built exclusively for Australian businesses. Our SMS delivery infrastructure and compliance standards are designed to meet ACMA regulations and ensure optimal delivery rates within Australia only.

Do my SMS credits expire?

No, your credits never expire. You can use them whenever you like — no monthly minimums, no forced top-ups, and no hidden fees.

Is my business name used as the sender ID?

Yes. As required by the Australian Communications and Media Authority (ACMA), the sender name must clearly identify your business. TopSMS ensures your sender ID matches your brand name to improve trust and reduce SMS fraud risk.

Can I use a custom sender name?

Yes, but only if it aligns with your business name. Generic or misleading sender names will be rejected under ACMA anti-spam guidelines.

How are payments processed?

Payments for SMS credits are securely processed via Stripe. We do not store your card details. All transactions are encrypted and PCI-DSS compliant.

Is TopSMS compliant with Australian privacy laws?

Yes. TopSMS is fully compliant with both GDPR and ACMA privacy regulations. You can collect SMS consent at checkout, offer opt-out links, and manage your customers’ privacy preferences responsibly.

Do I need customer consent to send SMS?

Absolutely. ACMA requires clear and informed consent before sending SMS messages. TopSMS includes tools to collect and manage consent directly within WooCommerce.

Can I preview messages before they are sent?

Yes. You can preview each message template with dynamic sample data to ensure everything looks right before activating automations.

Are there any long-term contracts or commitments?

No. TopSMS is pay-as-you-go. You only pay for the SMS credits you use – simple, predictable pricing with no lock-in contracts.

Do you offer volume discounts for larger businesses?

Yes. We offer discounted SMS credit packages for stores with higher messaging needs. Contact us to discuss a custom plan for your business.

Can I send SMS notifications for custom order statuses?

Not yet. At present, custom order status support is not available but may be considered for a future release.

How do I monitor my SMS credit balance?

Your current credit balance is always visible in the TopSMS dashboard. You can also set up automatic alerts when your credits fall below a specified threshold.

Turn SMS into income

Turn SMS into income